On every liability claim it is our goal to provide a complete and thorough investigation, ultimately resulting in achieving the best outcome with the least expense. Our people-centered and client-focused approach, coupled with an extensive knowledge and experience managing casualty, means we are the optimal partner and resource to resolve your claim efficiently, reliably, and realistically.


  • General, Auto and Trucking Liability
  • Bodily Injury
  • Contractor’s Liability
  • Construction Defect
  • Premises Liability
  • Environmental Liability
  • Recorded Statements and Scene Investigations
  • Witness and Neighborhood Canvassing

Commercial Lines Property

We have become the standard for efficiently assessing and adjusting commercial losses. This is because we go beyond simply “adjusting the loss” and proactively work to resolve the “whole” claim. Our adjusters collaborate and negotiate the mitigation, manage the loss, set practical expectations, and, ultimately, increase the likeliness of achieving greater cost and expense savings for both the insured and insurer. Our adjusters think commercially, perform professionally, and execute exceptionally—Every Claim, Every Time.


  • Church and Religious Organizations
  • Healthcare, Senior Living, and Human Service Organizations
  • Banking, Financial Institutions and Lender-Placed Property
  • Hotel, Resort, and Hospitality
  • Retail and Entertainment
  • Manufacturing, Warehouse, and Industrial

Personal Lines Property

Our people-centered and relationship-based approach is the basis for the personalized experience we provide our clients and their policyholders. Our claim solutions are simple and tailored to meet the needs of each of our client partners. We provide value-added services at no additional cost, high-quality customer service, and consistently high standards for timeliness and communications response.


  • Residential
  • Condominium, Vacation, Seasonal Homes
  • Farm & Ranch
  • High Net Worth and High Value
  • Large and Complex Loss

Specialty Commercial

Our team of highly skilled adjusters can rapidly and decisively respond to any complex property and technical infrastructure loss no matter the size or scale. From construction engineering to advanced technical equipment, our major-loss unit is here to provide an efficient resolution, effective management, and superior client-focused engagement from assignment to completion.


  • Excess & Surplus
  • Transportation & Trucking
  • Heavy Equipment & Machinery
  • Government & Municipal

Contents & Inventory Solutions 

Our contents and inventory team recognizes and understands all facets of the contents and personal property adjustment. Our detailed knowledge of appropriate coverages, limitations, exclusions, and depreciation, combined with proactive communications with each of our client partners, streamlines and simplifies the process from the start. We ensure proper recording, photo documentation, inventory analysis, repairability evaluation, and detailed assessment of all the claim property.



Our national Catastrophe Response Unit, has a unique structure that maximizes service while minimizing timelines and expenses for our client partners. Our team’s infrastructure was established to mirror the needs of client partners, and our inside and outside teams are aligned to support both small-scale overflow events to full-scale devastation. When disaster strikes, we strike back.

Our CAT Response Process:

  1. Pre-planning
  2. Claims triage
  3. Adjuster pre-deployment communications
  4. Staging, Tier 1 dispatch and deployment
  5. Disaster resource evaluation
  6. Business continuity
  7. Post-event recovery

Appraisal, Umpire and Dispute Resolution

Our in-house team can settle even the most complex disputes. We resolve conflicts effectively, and efficiently and our process ensures we exhaust all areas of expertise to diminish the likelihood of entering the courtroom. Our appraisal and mediation team come from an array of backgrounds and are considered experts among their peers.